Simple Ticketing and Order Management Solutions

for All of Your Dumpster Rental Accounts

Finish Jobs Fast With a Work Order Management System

With our management software, you can oversee the entire work order experience in one place, from setting up deliveries and pickups to generating invoices. Create new tickets for your dumpster and site service rental business in a few quick steps. Plus, our web application syncs directly with your drivers’ mobile app to keep them up-to-date while they’re on the road.

All the Account Management Features You Need

Instant Ticket Tracking

Check on the status of all your jobs in real time right from the homepage in the web application.

Simple Asset Organization

Enter the dumpster number assigned to every ticket for optimized inventory management.

Detailed Job Information

Add billing notes, delivery instructions and more to the account to keep your customers happy.

Customer Account Tracking

Manage every client right in one place. Use our customer management tools to track order history, identify service needs and send invoices. You can add new contacts and update customer account information in just minutes.

Have a question about a delivery or a fee? Simply open the account to see a complete list of all activities – past, present and scheduled – as well as up-to-date billing information.

How Our Order Management System Works

1. Create an Account

Make a new account for every new customer and use it for the work order.

2. Choose the Location

Enter the exact address for the work order, whether it’s a delivery, pickup or swap-out.

3. Create the Work Order

Set up a new work order – called a ticket – for any kind of job.

4. Assign the Ticket

Designate a driver to complete the work order in the dispatcher map.

Account for Dumpster Weight Tickets

Add weight tickets from the landfill or transfer station to an existing work order with just a few clicks. Drivers attach images of weight tickets directly to customer accounts using our innovative mobile app. This efficient weight ticket management solution speeds up your invoicing process, ensures accurate records, and helps to better assist customers with billing questions.

Make Customer Management a Breeze

Take control of your work orders and help your team focus on what they do best. Try our work order and customer management system for free.

Request a Demo

Work Order Management FAQs

How do you keep track of work orders (i.e., tickets)?

Create and assign work orders to your drivers early in the process – ideally, as soon as you get a job from a customer. Also, make sure your drivers update the ticket status in their mobile app. Afterward, flag the ones that are time-sensitive or need special attention. Lastly, visit the account page to see all tickets for a certain company or address.

How do you effectively name, organize and/or categorize work orders in a work order management system?

The most important thing is to create labels for asset types – for example, “10 Yard,” “20 Yard” and so forth – and then assign the right asset type to a work order. This ensures the right piece of equipment is delivered for the job.

We also recommend that you flag any tickets that are important or should be attended to ASAP. Additionally, ensure that your drivers assign the right asset to the work orders so that your inventory levels are maintained correctly.

What are some tips for hauling companies who are creating new work orders with our software?

Follow these steps for success.

Set up the QuickBooks integration to first import all your accounts into Dispatcher.com.
Ensure you are naming accounts/customers consistently across your various systems.
In addition, ensure that your asset types, fee types and addresses are also consistent.
When creating jobs, find the right location where you want to deliver the asset.
When creating tickets, assign the right asset type to ensure the proper asset is delivered.
Flag any tickets that are critical or need immediate attention.

How do ensure that all of your tickets are created in a timely manner, labeled correctly, have all the info they need and assigned to a driver?

We provide visibility to the group of tickets that have yet to be assigned to drivers. This gives you a simple and fast way to ensure that the tickets scheduled for each day are assigned to your drivers so they can be completed.

Plus, our mobile app includes all the necessary pieces of information your drivers need to complete the ticket – including special instructions, assigned assets and images collected for each work order – all in one view.